Content Specialist in San Francisco, CA at Eliassen Group

Date Posted: 11/10/2020

Job Snapshot

Job Description

We have an exciting opportunity for a Content Specialist with our industry-leading client in San Francisco, CA.

We will accept corp to corp or w2 contractors. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Responsibilities:

  • Establish strategical approaches to improve In-app and web-based Help Center for users in Japan
  • Internal Support Knowledge Base articles and flows for customer support representatives
  • You will develop structure / framework of support content to improve the discoverability of our content and help our readers find the answers in the right place at the right time
  • You will manage content programs to ensure our support content is simple yet comprehensive enough. The right answer will satisfy our customers' needs and is 100% up to date.
  • Partner with content writers to create content for customers and customer support representatives in the form of internal blogs, FAQ webpages, and app articles. You will add value by helping to set the right tone and manner for those content.

Requirements:

  • Bachelor's Degree in Marketing, Journalism, Communications, or related field.
  • 1 - 2 years of content writing experience in a fast-changing business environment.
  • Working in a fast-paced or customer support environment would be an advantage.
  • Previous experience in managing support content or an online forum is a huge plus.
  • Relevant project management experience to ensure projects are completed in a timely manner

Job ID: 346684

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit http://www.eliassen.com.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!