Content Strategist in San Francisco, CA at Eliassen Group

Date Posted: 11/11/2020

Job Snapshot

Job Description

We have an exciting opportunity for a Content Strategist with our industry-leading client in San Francisco, CA.

We will accept corp to corp or w2 contractors. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Responsibilities:

  • Strive every day to use content as a driven advantage for client and its customers.
  • Practice your craft: Write and edit on a weekly basis.
  • Develop leveraged content strategies: In-app and web-based Help Center for riders, drivers, restaurant partners, and Eats customers and couriers around the globe; internal Support KB articles and flows, and content leveraged by Support advocates worldwide.
  • Design and execute experiments to improve the quality and efficiency of client Support content.
  • Review audience feedback and interpret content effectiveness; independently and collaboratively provide data-driven analysis and content recommendations.
  • Be an assertive advocate and collaborator with Product, Community Operations, and Operations partners to develop tools and processes that enable client Content and Support agents worldwide.
  • Be a curious, reliable, and dependable partner to regional Content and Support teams 

Requirements:

  • Minimum 5 years of relevant Content experience
  • Experience with KB- Knowledge Based content
Preferred:
  • Experience with content strategy, content design, or information architecture concepts
  • Strong copywriting and editing skills, and the ability to deliver content effectively
  • Sophisticated communication, diplomatic, and negotiation skills.
  • Excellent problem solving, critical thinking, and analytical chops.
  • Organized and process-oriented for the long view; capable of burst capacity and urgency when necessary.
  • Ability to be an Uber brand and voice standard-bearer and advocate.
  • Grace and poise in Uber’s fast-paced, evolving landscape.
  • Previous experience working in global-local businesses.
  • Experience defining, tracking and reporting on content metrics and ability to communicate this effectively to the team
  • Familiar with large scale customer support operation organizations and the processes and procedures that support them

Job ID: 346726

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit http://www.eliassen.com.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!