Customer Service Representative / Tier 1 Support in Raleigh, NC at Eliassen Group

Date Posted: 11/9/2018

Job Snapshot

  • Employee Type:
    Contract to Hire
  • Location:
    Raleigh, NC
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

We have a great opportunity for a Customer Service Representative with Help Desk experience to join our well established client in Raleigh.

This position has a great benefit package that includes Medical, Dental and Vision benefits, 401k with company matching, and life insurance for those who qualify.

Due to federal security clearance requirements, applicant must be a US Citizen with the ability to obtain a designated security clearance.

Responsibilities of the Customer Service Representative / Tier 1 Support:

  • Provide basic help desk support in adherence with company policies and procedures
  • Provide live chat and email support for products and services issues of moderate complexity
  • Allocate time efficiently and follow general work instructions

Requirements of the Customer Service Representative / Tier 1 Support:

  • High school diploma required; Associate's or Bachelor's in a technical field preferred
  • Entry level technical certifications are a plus
  • At least 1 year of experience in a help desk or call center environment
  • Experience supporting customers via live chat preferred
  • Strong knowledge of Microsoft Office products and troubleshooting, including MS Office 2003-2013 and MS Outlook 2003-2013
  • Experience with Customer Relationship Management (CRM) software tools
  • Ability to manage and prioritize concurrent tasks
  • Effective communication skills, written and verbal, to work directly with customers
  • Motivated self-starter with a positive attitude and strong work ethic
  • Ability to work well independently or in a team setting

Keywords: Customer Service Representative, Tier 1 Support, Technical Support Specialist, Help Desk, Call Center, MS Office, MS Outlook, CRM, Customer Relationship Management, Clearance Job

Job ID: 311571

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging nearly 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!