Desktop Support Representative in Nashville, TN at Eliassen Group

Date Posted: 9/30/2019

Job Snapshot

  • Employee Type:
    Contractor
  • Location:
    Nashville, TN
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    9/30/2019

Job Description

We have an excellent opportunity with one of the nation’s largest healthcare companies. Our client is seeking a skilled Desktop Support Representative who can make a positive contribution to their growing team. They are seeking individuals who have a strong background in customer service, tech support, resolving technical problems, and providing technical solutions.

Duration: 18+ Month Contract

Responsibilities of the Desktop Support Representative:

  • Approve the resolution of customers service or billing complaints by authorizing activities such as exchanging merchandise, refunding money, and adjusting bills
  • Act as escalation point for clients/customers. Approve the referral of unresolved customer grievances to designated departments for further investigation
  • Review, monitor and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes
  • Report on call center activities to executive level management

Required Skills of the Desktop Support Representative:

  • Strong technical support skills, specifically related to COMM
  • Excellent ability to learn and leverage technical and customer support skills
  • Clear and effective verbal and written communication skills
  • Strong organizational and time management skills
  • Solid customer support skills across a range of communication platforms: call, email, in-person

For immediate consideration, send your resume to Lance Keith at lkeith@eliassen.com

Job ID: 329804

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit http://www.eliassen.com.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!