Desktop Support Specialist in Chicago, IL at Eliassen Group

Date Posted: 3/13/2020

Job Snapshot

Job Description

Are you a passionate Desktop Support Specialist with the desire to support a leading organization? 

If so, we may have the ideal role for you with our client in Chicago.

We will accept corp to corp or w2 contractors. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Responsibilities of the Desktop Support Specialist:

  • Provide responsive and professional tier 2 technical support to end users
  • Serve as the escalation point for tier 1 issues and overflow
  • Escalate more complex cases to tier 3 technical support teams
  • Support new hire setup and A/V equipment set up
  • Coordinate implementation of updates, installs, and patches

Requirements of the Desktop Support Specialist:

  • Bachelor's degree in Computer Science or technical equivalent
  • At least 3 years of experience providing hands-on technical support to end users 
  • Experience with Active Directory, MS Office applications, remote tools, and at least one OS
  • Experience with Mac desktop support 
  • Experience installing and troubleshooting hardware/software/network/printers/patches
  • Excellent ability to learn new technologies and translate technical concepts for business users
  • Strong interpersonal and communication skills with the ability to work in a fast-paced environment

Keywords: Desktop Support Specialist, Help Desk, Technical Support, Tier 2 Support

Job ID: 335603

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging nearly 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!