Desktop Support Specialist in Heidelberg, PA at Eliassen Group

Date Posted: 1/11/2021

Job Snapshot

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Job Description

Our industry-leading client is seeking a talented Desktop Support Specialist to work with them. This role will be remote to start but qualified applicants must be willing and able to relocate to the Pittsburgh area post-COVID.

Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Responsibilities of the Desktop Support Specialist:
  • Provide operational support for PC Refresh activities
  • Guarantee valid tracking of information in ServiceNow
  • Perform break/fix as necessary for a seamless PC migration
  • Oversee and document performance, and provide results to the PC Refresh team lead
  • Record and report on PC refresh issues and resolutions for reference
  • Deliver remedies for prevention of loss or system recovery of desktop services and infrastructure
Requirements of the Desktop Support Specialist:
  • High school diploma or equivalent degree or experience
  • Experience with hardware refresh and migration
  • Ability to interface with users and team members in a professional capacity
  • At least 3 years of experience in computer systems or IT support preferred
Keywords: Desktop Support Specialist, IT Support, Help Desk, ServiceNow

Job ID: 347908

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!