Desktop Support Technician
Washington, DC
Category: Support
Industry: Government
Standard Hours: Open
Reference ID: JN -092026-108843
Date Posted: 09/29/2026
Shortcut: http://careers.eliassen.com/Rq1d3M
Description:
Hybrid 2 days/week in Washington, DC
Our client seeks a motivated Desktop Support Technician to install, diagnose, repair, maintain, and upgrade PC hardware and software for optimal workstation performance. The role will troubleshoot issues in person, by telephone, or via email, and provide end-user assistance. The technician must be available to work non-standard hours when required.
Due to federal security clearance requirements, applicant must be a United States Citizen or Permanent Resident with an active Public Trust clearance. This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $25.00 to $28.00/hr. w2
Responsibilities:
- Build and maintain workstations and laptops running Microsoft Windows 10/11 and required applications.
- Install, configure, and support software including Adobe Acrobat Reader and Acrobat Professional, Adobe Creative Cloud, Beyond Compare, IBM DB2, IBM Data Studio, IBM Rational Application Developer, IBM Rational ClearCase/ClearQuest, Java/Amazon Corretto, Microsoft Office 2019/M365, Microsoft Project, Microsoft Visio, Microsoft System Center Configuration Manager (SCCM), JIRA, Snagit, Symantec Endpoint Encryption (SEE), and Tivoli BigFix.
- Troubleshoot desktop issues using independent research and vendor support, and document resolutions using the Remedy ticketing system.
- Create user documentation for new processes and applications.
- Provide timely end-user assistance via in-person support, telephone, or email.
- Support non-standard hours when required.
Experience Requirements:
- Minimum 5 years of related desktop support experience.
- Hands-on experience with Windows 10/11 imaging, deployment, and maintenance.
- Proficiency with the listed enterprise applications and endpoint management tools such as SCCM and BigFix.
- Experience with ticketing systems, preferably Remedy.
- Ability to obtain and maintain required background investigations; U.S. citizenship required.
Education Requirements:
High School Diploma or GED required.
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:
· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
· Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.
If you have any indication of fraudulent activity, please contact fraud@eliassen.com.
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Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Eliassen Group’s Affirmative Action Plan (AAP) is available for inspection by any employee or applicant for employment upon request, during normal business hours of Monday through Friday, 8:30am to 5:30pm EST. Interested persons should contact Phaedra Wells at pwells@eliassen.com for assistance. It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Applicants with disabilities that believe they require an accommodation or assistance with a position, please email our HR team at hradmin@eliassen.com. This email inbox is designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Emails sent for other purposes will not receive a response.
Please be advised that a number of fraudulent job postings have been released under the Eliassen Group brand.
Unfortunately, fraudulent job postings can happen. If anyone reaches out to you about an open position connected with Eliassen Group, never provide personal or financial information to anyone who is not clearly associated with Eliassen Group
If anyone seemingly from Eliassen Group has ever requested this personal information in the past or does so in the future, please contact fraud@eliassen.com.
Please ensure that you are working directly with us by confirming the following:
- When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
- Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group, as indicated above