Desktop Support Technician in Hartford, CT at Eliassen Group

Date Posted: 5/1/2020

Job Snapshot

  • Employee Type:
  • Location:
    Hartford, CT
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

If you're an experienced Desktop Support Technician, we may have the ideal role for you with our client in Hartford!

We will accept corp to corp or w2 contractors. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Responsibilities of the Desktop Support Technician:
  • Responsible for providing technical services to customers, handling calls, emails, and chats from both potential and current clients/customers in regard to technical issues
  • Provide customer services and offer proper add-ons to customers when applicable
  • Remote technical support in a multi-level help desk environment
  • Troubleshoot a variety of computer, peripheral, networking or related software and hardware issues remotely
  • Provide and apply accurate and efficient technical and practical solutions to solve customer issues
  • Document detailed and accurate technical notes regarding each customer issue and steps taken to resolve it throughout the customer contact; ensuring completion before ending the contact
  • Sell and up-sell all services to home customers in a proactive manner
  • Consistently meet and exceed goals and service levels for customer service, technical quality, first call resolution, efficiency, and sales
  • Understand the needs of business customers and have a proper understanding of business IT environments such as server and networking knowledge
Requirements of the Desktop Support Technician:
  • A minimum of 2-years of experience in a help desk or technical support environment is required
  • Associates or Bachelor's Degree in Computer Science or a related field
  • A+, Network +, MCSE certifications are a plus
  • Knowledge of routing, DHCP, DNS, TCP/IP, switching and next-gen firewalls devices
  • Experience with Microsoft Windows, Mobile and tablet operating systems
  • Knowledge of Malware removal processes
  • Ability to install, configure and troubleshoot issues with devices such as printers, scanners, digital cameras, and webcams
  • Knowledge of Apple Hardware and Mac OS 10.x
  • Knowledge of Microsoft Office 365/Exchange email
  • Active Directory and Windows Server knowledge
  • Excellent verbal and written communication skills
  • Ability to sell services over the phone
  • Ability to handle a consistent volume of calls, emails, and chats
  • Ability to keep efficient and organized while handling multiple tasks or multiple customers at the same time.
Keywords: Desktop Support Technician, Computer Networking, Operating Systems

Job ID: 336810

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!