Educational Client Services Manager in Herndon, VA at Eliassen Group

Date Posted: 7/25/2019

Job Snapshot

  • Employee Type:
  • Location:
    Herndon, VA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

We have an excellent opportunity for a Client Services Manger with our leading education client in Reston.

Pay Rate: $38/hr. Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Responsibilities of the Educational Client Services Manager:

  • Develop mastery of assigned program processes, protocols, and system capabilities
  • Manage assigned list of schools for call campaigns
  • Ensure adherence to established program standards and processes
  • Work with team members to resolve issues or concerns
  • Conduct research and data analysis for targeted areas
  • Provide ad-hoc reporting and training support

Requirements of the Educational Client Services Manager:

  • At least 2 years of experience in a customer service and relationship management role
  • Ability to maintain patience and positivity when communicating with stakeholders
  • Ability to exercise sound judgement in escalating high priority interactions
  • Experience in a collaborative team setting
  • Proficiency in Microsoft Excel
  • Education experience a plus

Keywords: Educational Client Services Manager, MS Excel, Stakeholder Management, Customer Service, Education

Job ID: 321596

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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