Electronic Data Interchange Analyst
Anywhere
Category: Support
Industry: Insurance
Workplace Type: Remote
Standard Hours: Open
Reference ID: JN -092026-108601
Date Posted: 09/14/2026
Shortcut: http://careers.eliassen.com/eQcPS2
Description:
Remote
Our client is seeking an experienced Help Desk Analyst to provide frontline support to users in a healthcare-focused environment. The role centers on password resets, access management, login support, and guiding users toward self-service solutions. The ideal candidate will provide customer service, perform technical troubleshooting, and assist users in high-volume support situations. The assignment supports a new tool go-live and focuses on Blue e portal users.
Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $25.00 to $30.00/hr. w2
Responsibilities:
- Provide frontline help desk telephone support for EDI batch and real-time trading partners and Blue e secure web portal users.
- Investigate user needs and issues, identify sources of problems, and deliver suitable resolutions.
- Educate users on procedures and protocols for electronic claim, eligibility, claim status, authorization, and remittance processes.
- Serve as first-level resolution to document and track electronic transaction and connectivity issues.
- Research complex application failures, determine severity and escalation, and report findings to management and IT.
- Train Blue e users on portal functionality and administrators on access security protocols.
- Provide input and assist with revisions to provider materials and user guides.
- Maintain up-to-date documentation of service requests, statuses, and resolutions in the inquiry tracking database.
- Proactively monitor multiple EDI production systems to review compliance, error rates, and claim balancing.
- Ensure compliance with state, federal, HIPAA, and BCBSA regulations and recommend process modifications when necessary.
- Handle high-volume calls related to login issues and password resets, redirect users to self-service options, and reinforce desired user behaviors.
Experience Requirements:
- 3+ years of experience in a related help desk, technical support, call center, or troubleshooting role. In lieu of degree, 5+ years of related experience.
- Demonstrated customer service skills in high-volume environments.
- Experience with access management, password resets, and login support.
- Ability to research and resolve application and connectivity issues with clear documentation.
- Healthcare or EDI environment exposure preferred; experience with Blue e portal is beneficial.
Education Requirements:
- Bachelor's degree or advanced degree preferred. In lieu of degree, 5+ years of related experience.
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:
· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
· Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.
If you have any indication of fraudulent activity, please contact fraud@eliassen.com.
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Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Eliassen Group’s Affirmative Action Plan (AAP) is available for inspection by any employee or applicant for employment upon request, during normal business hours of Monday through Friday, 8:30am to 5:30pm EST. Interested persons should contact Phaedra Wells at pwells@eliassen.com for assistance. It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Applicants with disabilities that believe they require an accommodation or assistance with a position, please email our HR team at hradmin@eliassen.com. This email inbox is designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Emails sent for other purposes will not receive a response.
Please be advised that a number of fraudulent job postings have been released under the Eliassen Group brand.
Unfortunately, fraudulent job postings can happen. If anyone reaches out to you about an open position connected with Eliassen Group, never provide personal or financial information to anyone who is not clearly associated with Eliassen Group
If anyone seemingly from Eliassen Group has ever requested this personal information in the past or does so in the future, please contact fraud@eliassen.com.
Please ensure that you are working directly with us by confirming the following:
- When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
- Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group, as indicated above