End User – VOIP/VTC
Washington, DC
Category: Support
Industry: Government
Reference ID: JN -012026-105237
Date Posted: 01/27/2026
Shortcut: http://careers.eliassen.com/kV6HPS
Description:
Onsite in Washington, DC
Our client is a premier technology integrator delivering engineering, intelligence, and enterprise IT solutions. The organization designs and sustains offerings that empower diplomatic missions, support warfighter requirements, and advance exploration across domains. Its diversified contract base enables end-to-end capabilities throughout mission and enterprise lifecycles, with a consistent commitment to ethical performance and integrity.
Due to federal security clearance requirements, applicant must be a United States Citizen or Permanent Resident.Due to federal security clearance requirements, applicant must be a United States Citizen or Permanent Resident with an active Public Trust clearance.This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $63.00 to $73.00/hr. w2
Responsibilities:
Responsibilities
- Provide technical, managerial, and administrative direction for VOIP infrastructure problem definition, analysis, requirements development, and implementation.
- Troubleshoot performance issues, analyze voice traffic, and deliver capacity planning solutions.
- Configure, deploy, and maintain VTC endpoints including Poly Group Series, Cisco, Surface Hub, Microsoft Teams Rooms, and Zoom Rooms.
- Monitor and manage backend systems such as RealPresence Resource Manager (RPRM), ISE, Active Directory, and scheduling tools.
- Perform firmware updates, patch management, and endpoint re-certification.
- Ensure compliance with network standards including VLANs, QoS, firewall traversal, and security policies.
- Diagnose and resolve complex audio, video, and network issues affecting VTC systems.
- Provide user support for live meetings and respond to tickets with on-site or remote assistance.
- Coordinate with vendors for advanced troubleshooting and hardware replacement.
- Design, implement, and troubleshoot cross-platform UC interoperability across Teams, Zoom, and Google Meet via SIP/CVI and CVI gateways.
- Integrate VTC solutions with collaboration platforms and conduct system testing including network assessments, A/V quality checks, and IPv6 compatibility.
- Validate and deploy certificates for endpoint security, manage TLS/SRTP, PKI/CSR, DNS/SRV, and trust chains.
- Create and maintain SOPs for setup, troubleshooting, and maintenance workflows.
- Conduct end-user training on VTC operations and meeting management.
- Support large-scale deployments, field office upgrades, and new installations, participating in project planning and execution.
Experience Requirements:
Experience Requirements
- Deep expertise with Poly Clariti components (DMA, RPRM, RPCS) and enterprise SIP/H.323 call control.
- Proven cross-platform UC interoperability engineering across Teams, Zoom, and Google Meet using SIP/CVI and CVI gateways such as Pexip or RealConnect.
- Hands-on configuration, registration, integration, upgrades, certificate management, and troubleshooting of Poly, Cisco WebEx devices, Microsoft Teams Rooms, Zoom Rooms, Google Meet hardware, and Surface Hub.
- Enterprise-level security and network integration experience including TLS/SRTP, PKI/CSR, DNS/SRV, and DMZ/firewall traversal.
- Cloud and collaboration migration experience, including Teams to Google Workspace transitions, SIP/H.323 retirement, and Clariti decommissioning.
- Strong networking knowledge of TCP/IP, SIP, H.323, RTP, VLANs, QoS, and firewall configurations for VTC.
- Integration experience with backend systems such as RPRM, ISE, and Active Directory.
- Ability to diagnose and resolve complex audio, video, and network issues with hands-on troubleshooting of hardware, peripherals, and software.
- Experience providing technical support, training end users, and simplifying technical concepts.
- Field experience installing, maintaining, and troubleshooting VTC systems in offices and remote sites.
- Vendor coordination to resolve hardware and software issues and implement solutions.
- Documentation skills to create SOPs and record maintenance and support activities.
- Excellent written and oral communication, organizational skill, and ability to work under pressure during live meetings.
- 10+ years of experience in video teleconferencing support or a related IT field; prior federal or enterprise experience is a plus (preferred).
Education Requirements:
Education Requirements
- Bachelor's degree in a related field.
- Cisco Certified Internetwork Expert (CCIE) certification.
- Poly Certified Video Conferencing Engineer (PCVE) certification.
- ITIL Foundation certification.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact InfoSec@eliassen.com.
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Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Eliassen Group’s Affirmative Action Plan (AAP) is available for inspection by any employee or applicant for employment upon request, during normal business hours of Monday through Friday, 8:30am to 5:30pm EST. Interested persons should contact Phaedra Wells at pwells@eliassen.com for assistance. It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Applicants with disabilities that believe they require an accommodation or assistance with a position, please email our HR team at hradmin@eliassen.com. This email inbox is designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Emails sent for other purposes will not receive a response.
Please be advised that a number of fraudulent job postings have been released under the Eliassen Group brand.
Unfortunately, fraudulent job postings can happen. If anyone reaches out to you about an open position connected with Eliassen Group, never provide personal or financial information to anyone who is not clearly associated with Eliassen Group
If anyone seemingly from Eliassen Group has ever requested this personal information in the past or does so in the future, please contactInfoSec@eliassen.com.
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