Enrollment Representative in Dubuque, IA at Eliassen Group

Date Posted: 3/17/2020

Job Snapshot

Job Description

Our client is seeking a talented Enrollment Representative to work with them in Dubuque, IA.

We will accept corp to corp or w2 contractors. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Responsibilities of the Enrollment Representative:
  • Ascertain feedback from customers to provide best solutions, including upgrading products and services
  • Interface with customers regarding inquiries or to notify them of claim investigation results or changes
  • Escalate unresolved customer grievances to designated departments for further review
  • Document customer interactions and transactions including details of inquiries and actions taken
Requirements of the Enrollment Representative:
  • Experience with computer applications like MS Outlook or data entry software
  • At least 2 years of customer service experience
  • Strong communication abilities 
  • Familiarity with Healthcare and Clinical Terminology
  • Ability to produce documentation regarding inquiries
  • High school diploma or GED preferred
Keywords: Enrollment Representative, customer service, communication

Job ID: 335687

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit http://www.eliassen.com.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!


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