Enterprise Service Desk Specialist in Boise, ID at Eliassen Group

Date Posted: 7/27/2020

Job Snapshot

  • Employee Type:
    Contractor
  • Location:
    Boise, ID
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    7/27/2020

Job Description

Are you passionate about growing your IT career and dedicated to providing exceptional customer service? If so, we may have a great position for you in Norfolk, VA. Eliassen Group is assisting a key government integrator with finding Enterprise Service Desk Specialists to provide technical assistance on a high-profile DoD program.

*This role would sit on-site in Boise, ID.


Due to federal security clearance requirements, applicant must be a United States Citizen with an active Secret clearance. We offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Responsibilities of the Service Desk Specialist: 
  • Offer technical support and guidance to end users
  • Respond to inquiries in person, over the phone, or via email
  • Conduct Tier 1 analysis for Service Desk escalation
  • Support incident management for IT services
  • Review incoming requests; code and prioritize 
Requirements of the Service Desk Specialist: 
  • Solid experience providing customer service via phone or email
  • Experience troubleshooting hardware, software, and systems support and maintenance
  • Excellent knowledge of Microsoft OS, applications, and tools
  • CompTIA A+, Sec+, or Network+ OR ability to obtain within 60 days of hire
  • Clear and effective communication skills, both verbal and written
  • Ability to share technical information with non-technical users
Keywords: Help Desk, Service Desk, Desktop Support, Tier 1, Secret Clearance, A+, Sec+, Network+, CompTIA 

Job ID: 338455

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit http://www.eliassen.com.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!