Executive / VIP Desktop Support Technician
Washington, DC
Category: Support
Industry: Government
Reference ID: JN -052026-106962
Date Posted: 05/13/2026
Shortcut: http://careers.eliassen.com/3glH4m
Description:
Onsite in Washington, DC
Our client seeks an Executive / VIP Desktop Support Technician to deliver white glove support for senior leaders and their staff. The role will diagnose and resolve Windows, macOS, mobile, and conference technologies, manage hardware and software deployments, and maintain accurate ServiceNow documentation. You will support Office 365, VPN, Active Directory, remote tools, and VTC setups while handling rotating shifts and on-call coverage at the Department of Transportation headquarters.
Due to federal security clearance requirements, applicant must be a United States Citizen or Permanent Resident with an active Public Trust clearance. This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $35.00 to $40.00/hr. w2
JN -052026-106962
Responsibilities:
- Provide white glove VIP technical support to Political Appointees, Senior Executives, and Administrative Assistants.
- Diagnose and resolve issues for PCs, laptops including Dell, MacBooks, mobile devices, software applications, telecommunications, and local network connectivity.
- Perform general IT maintenance tasks and resolve moderately complex problems.
- Recommend hardware and software solutions, including new product acquisitions and upgrades.
- Conduct user training on basic and specialized applications.
- Create, update, and resolve documentation for support tickets in ServiceNow.
- Image and deploy new machines and install new software.
- Provide remote tool support and assist with conference room and VTC setups.
- Troubleshoot wireless and support iPhones and iPads.
- Support rotating shifts and participate in an on-call rotation for nights and weekends.
Experience Requirements:
- Minimum 3 years of desk-side support experience troubleshooting complex end-user hardware and software issues.
- Mid-level proficiency with Microsoft Windows 10 and 11.
- Experience supporting MacBooks and troubleshooting macOS.
- Installation and configuration of new machines in a Windows environment.
- Experience with Office 365, VPN, and Active Directory.
- Remote support tool experience.
- Conference room and VTC setup experience.
- Wireless troubleshooting and support for iPhones and iPads.
- General knowledge of smart cards and PIV cards.
- Familiarity with ServiceNow and Bomgar (preferred).
- Exceptional communication and strong customer service orientation.
- Ability to multitask, manage time, and organize scheduling effectively.
- Problem-solving and critical thinking skills.
- Ability to work on-site 5 days per week, wear professional attire, and cover rotating shifts with on-call one week per month.
Education Requirements:
- High School Diploma and 3 years of desk-side support experience, or 4 additional years of related experience in lieu of a diploma.
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:
· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
· Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.
If you have any indication of fraudulent activity, please contact fraud@eliassen.com.
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Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Eliassen Group’s Affirmative Action Plan (AAP) is available for inspection by any employee or applicant for employment upon request, during normal business hours of Monday through Friday, 8:30am to 5:30pm EST. Interested persons should contact Phaedra Wells at pwells@eliassen.com for assistance. It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Applicants with disabilities that believe they require an accommodation or assistance with a position, please email our HR team at hradmin@eliassen.com. This email inbox is designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Emails sent for other purposes will not receive a response.
Please be advised that a number of fraudulent job postings have been released under the Eliassen Group brand.
Unfortunately, fraudulent job postings can happen. If anyone reaches out to you about an open position connected with Eliassen Group, never provide personal or financial information to anyone who is not clearly associated with Eliassen Group
If anyone seemingly from Eliassen Group has ever requested this personal information in the past or does so in the future, please contact fraud@eliassen.com.
Please ensure that you are working directly with us by confirming the following:
- When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
- Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group, as indicated above