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Help Desk Analyst in Baltimore, MD at Eliassen Group

Date Posted: 3/7/2019

Job Snapshot

  • Employee Type:
    Contract to Hire
  • Location:
    Baltimore, MD
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

This is a professional and technical position responsible for desktop, laptop, printer and video conference installation, set-up, patch installation, software upgrade support, and troubleshooting /diagnosing reported end-user hardware and software problems. Employees in this classification are responsible for planning, evaluating and implementing approved system changes and upgrades and providing tier 2 and 3 support for hardware and software problem resolution.

Due to client requirement, applicant must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Responsibilities of the Help Desk Analyst:

  • Supports, monitors, tests, and troubleshoots hardware and software problems pertaining to computer systems for ORD
  • Schedules repairs, installs and configures workstations with approved image and additional software as approved/required
  • Installs after-market hardware to support user equipment functionality as needed
  • Moves IT systems and peripherals for office relocations
  • Sets up, initiates, and shutdowns video conferences between two or more sites
  • Follows approved standard operating procedures and meets all service level agreements
  • Maintains and submits updates to asset management for all equipment maintained
  • Updates the ticket tracking system as required
  • Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Familiarity with Video Conference systems setup and preparation is desirable
  • Relies on instructions and pre-established guidelines to perform the functions of the job
  • Works under supervision, reports to a team leader or manager
  • May be required periodically to work outside of scheduled work hours
  • May be required to work at alternate locations

Requirements of the Help Desk Analyst:

  • Associate's degree or Bachelor's degree with major course work in information management, computer science or related field or equivalent education and work experience in desktop systems support is desired
  • A+, MCDST, and other Microsoft certifications is highly desired
  • The ideal candidate will have a minimum of 1+ years’ experience in a production networked environment supporting Microsoft Windows XP, Windows 7 and Windows 10 workstations, network and locally attached printers / plotters
  • Must enjoy working with end users and must work well with other IT team members or department managers
  • Candidate must have excellent written and oral communication skills and a customer satisfaction attitude
  • Experience with BMC Remedy and/or ServiceNow is desired

Keywords: Help Desk Analyst, A+, MCDST, Windows, BMC Remedy, ServiceNow

Job ID: 316808

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!