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Help Desk Analyst in Madison, NJ at Eliassen Group

Date Posted: 4/23/2019

Job Snapshot

  • Employee Type:
  • Location:
    Madison, NJ
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

We have an exciting opportunity for a Help Desk Analyst with our industry-leading client in Madison.

We will accept corp to corp or w2 contractors. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Responsibilities of the Help Desk Analyst:

  • Provide IT support for all end-users via telephone, email or chat
  • Troubleshoot and resolve hardware, software and voice/data communication systems issues
  • Write succinct and clear service tickets in a timely manner and pursue issues all the way through to resolution

Requirements of the Help Desk Analyst:

  • 2-5 years' experience
  • Experience using ticketing systems and writing technical support reports and documentation
  • Possesses broad knowledge and proficiency with popular operating systems, application software, desktop and laptop computers, printers and networks

Keywords: Help Desk Analyst, Customer Service, ticketing

Job ID: 318187

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!