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Help Desk Analyst in Baltimore, MD at Eliassen Group

Date Posted: 2/5/2019

Job Snapshot

  • Employee Type:
  • Location:
    Baltimore, MD
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

We are seeking an Entry Level Help Desk Analyst to support a large financial management firm in Baltimore, MD. The right candidate will have excellent customer service and problem solving skills, as well as be ready and willing to grow within the organization. We encourage those to apply that are excited to be a part of successful and growing company that is constantly expanding throughout the U.S.

We will accept corp to corp or w2 contractors. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Requirements of the Help Desk Analyst:

  • Combination of 2 years of work experience and / or an Associate Degree or completion of coursework at a technical school
  • Ability to communicate clearly and confidently by phone and in writing
  • Working knowledge and familiarity with Microsoft suite of Office Products
  • Ability to work overtime and periodic weekends as needed
  • Ability to learn new technologies and software quickly
  • Motivated toward delivering high levels of customer service
  • Working knowledge of some form of ticketing system
  • Ability to comprehend and adhere to written procedures & policies
  • Excellent decision-making ability utilizing sound judgement and critical thinking skills
  • Demonstrated Problem Solving ability

Please contact Taylor Jansen at with your updated MS Word Resume and for more details.

Job ID: 315706

Keywords: Help Desk Analyst, ServiceNow, MCSE, Customer Service

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging nearly 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!