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Help Desk Analyst in Mechanicsburg, PA at Eliassen Group

Date Posted: 6/6/2019

Job Snapshot

Job Description

We have an exciting opportunity for a Help Desk Analyst with our industry-leading client in Mechanicsburg.

Due to federal security clearance requirements, applicant must be a US Citizen or Permanent Resident with the ability to obtain a [Public Trust/Secret/Top Secret] Clearance. We offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

This role requires an Active Secret Clearance

Responsibilities of the Help Desk Analyst:

  • Monitors and operates computer electronic digital computers to process business, scientific, engineering, or other data according to operating instructions
  • Ensures that correct peripheral equipment is utilized and moves switches to clear system and operates the equipment; Selects and loads input and output units wth materials
  • Continuously observes equipment, storage devices, printers, and control panels for operator messages or error indicators 
  • Sets up and runs diagnostic tests and reacts appropriately to the messages and reports errors or machine malfunctions as required
  • May perform work incidental to machine operations such as maintaining production records, replenishing specified stock items, and distrbuting output materials
  • Operates peripheral equipment to perform such operations as tape-to-printer; May work with multiple systems. 
  • Computer Operations: Process day-to-day computerized batch processes for two large ammunition systems (OIS-R and OIS-W)
  • Verify and complete daily, weekly, monthly, quarterly, and yearly batch processes
  • Oversee data exchange between OIS-R and OIS-W
  • Post generated reports on a regular basis and maintain log books for job runs
  • Some troubleshooting required based on pre-written procedures or under the guidance of the Computer Lead Operator
  • Physical Security: Monitor all events in the building; Fill out Daily Security Checklist
  • Control building access using pre-determined procedures
  • Provide assistance to users via phone call and email.

Requirements of the Help Desk Analyst:

  • High school diploma or equivalent 3+ years related experience
  • One of the following certifications (or higher) - Network+CE, A+CE, Cisco Certified Network Associate Security (CCNA-Security), System Security Certified Practitioner (SSCP)

Keywords: Help Desk Analyst, Client Assistance, computer operations, security, operations management

Job ID: 320064

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!