Help Desk Associate in Nashville, TN at Eliassen Group

Date Posted: 9/16/2020

Job Snapshot

  • Employee Type:
  • Location:
    Nashville, TN
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Are you interested in a fully remote help desk support role?

Are you a recent graduate, did you recently earn your IT certifications, or you looking to become a remote help desk agent?

This role could be a great fit for you. It includes career progression with a great company. 
Help Desk Support

6-month contract to hire 

100% Remote

Pay: 11/hr (salary conversion after 6 months)

Our client needs a Help Desk Associate with experience providing technical support for remote users. In this role, you will take 20-30 tickets a day for tier 1 support. You may also route tickets to product line specialists and maintain records in the Incident Management systems. This role allows for ample promotion opportunities after the 6-month contract period and a salary conversion of 30K. This role is 100% remote. You must be willing to work between the hours of 6:30 am -9 pm M-F. Hours are flexible, and change based on business needs. 

  • Proven experience providing effective help desk support
  • Ability to address technical issues via phone, email and/or chat
  • Account administration and password reset experience a plus.
  • You must have high speed internet and a quiet work environment 
Job ID: 345201

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!