Help Desk Manager in Cambridge, MA at Eliassen Group

Date Posted: 9/4/2019

Job Snapshot

  • Employee Type:
    Contractor
  • Location:
    Cambridge, MA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    9/4/2019

Job Description

Our client is one of the oldest independent biotech companies in the world, with a commitment to innovation, excellence, and continual improvement of quality of life for people around the globe. They are currently looking for a Help Desk Manager to join their dedicated team.

We will accept corp to corp or w2 contractors. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Responsibilities of the Help Desk Manager:

  • Manage the outsourced Service Desks which are based in India and Poland
  • Follow up on Service Desk CSAT reports, liaise with ITIL process owners as needed
  • Work with vendor to improve services and ensure vendor is delivering the contracted level of performance

Requirements of the Help Desk Manager:

  • 5+ years of experience managing an offshore, outsourced Service Desk
  • Experience with ServiceNow
  • Strong vendor Management skills
  • Global Service Desk experience

Keywords: HelpDesk, Service Desk, ITIL, CSAT, ServiceNow

Job ID: 328871

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit http://www.eliassen.com.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!