Help Desk Specialist in Annapolis, MD at Eliassen Group

Date Posted: 11/6/2019

Job Snapshot

Job Description

Are you an experienced Help Desk Specialist with exceptional communication and customer service skills? Are you interested in working for a key government integrator? If so, we may have the ideal role for you with our leading client in Annapolis!

This is a long term contract opportunity. Due to federal security contract requirements, applicant must be a US Citizen or Permanent Resident.

Responsibilities of the Help Desk Specialist:

  • Help tier 2 and tier 3 technical support specialists resolve escalated incidents
  • Leverage excellent customer service skills and professionalism in support delivery
  • Actively listen to customer needs; utilize strong communication skills to clearly articulate messages
  • Develop strong work relationships with customers, peers, and broader organizational members
  • Ensure established guidelines are following in all aspects of support offerings 

Requirements of the Help Desk Specialist:

  • Associate's degree in IT or related field; or, at least 3 years of related help desk/PC support experience
  • Help desk support and PC support experience - desktop and laptop
  • Experience with Google product suite and/or O365
  • Experience supporting PCs in a Windows AD environment
  • Experience with PC imaging and remote connectivity support
  • Experience with antivirus applications, system patching, updates, and troubleshooting
  • Strong working knowledge of MS Windows OS and MS Office Suite
  • Ability to communicate clearly and effectively 
  • Strong customer service skills

Keywords: Help Desk Specialist, IT Support, PC Support, MS Windows, MS Office, Office 365, Incident Response

Job ID: 331467

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!