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Help Desk Specialist in Arlington, VA at Eliassen Group

Date Posted: 11/30/2018

Job Snapshot

  • Employee Type:
    Contract to Hire
  • Location:
    Arlington, VA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Our client is an international information technology and solutions consulting company. The company is committed to ensuring the safety and security of the United States through the delivery of innovative, next-generation IT solutions. They are currently seeking a Help Desk Specialist to join their dedicated team.

This position has a great benefit package that includes Medical, Dental and Vision benefits, 401k with company matching, and life insurance for those who qualify.

Due to federal security clearance requirements, applicant must be a US Citizen with DHS HQ EOD to start and the ability to obtain DHS HQ Final Suitability.

Responsibilities of the Help Desk Specialist:

  • Respond to requests for assistance from end users via email and telephone
  • Generate a service ticket for each incident and drive issues to resolution
  • Track all efforts within the ticket, resolve, and close ticket; or, escalate as needed

Requirements of the Help Desk Specialist:

  • Associate's degree or equivalent in a related discipline
  • At least 6 years of relevant experience, with demonstrated success in Tier II support
  • Strong knowledge of Remedy, ServiceNow, or equivalent ticketing system
  • Ability to apply research knowledge to complex work assignments in innovative ways

Keywords: Help Desk Specialist, Remedy, ServiceNow, Desktop Support, Technical Support, Issue Resolution, End User Support, Clearance Job

Job ID: 313727

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging nearly 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!