Help Desk Specialist in Hartford, CT at Eliassen Group

Date Posted: 1/13/2021

Job Snapshot

  • Employee Type:
    Contract to Hire
  • Location:
    Hartford, CT
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    1/13/2021

Job Description

**Remote opportunity! M-F 9A-6P EST. Experience working in a remote capacity a plus.

Do you have strong technical competency and the desire to work in a fully remote, customer-driven role?

If so, we may have the ideal opportunity for you with our leading client.

We can facilitate w2 and corp-to-corp consultants. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Responsibilities of the Help Desk Specialist:
  • Answer calls related to PC, application, hardware, and connectivity problems
  • Troubleshoot issues and provide or obtain timely resolutions
  • Develop understanding of SLAs and work to meet/exceed standards
  • Identify and communicate operational issues, provide input on solutions, implement chosen approach
  • Document new solutions or procedures to submit into knowledgebase 
Requirements of the Help Desk Specialist:
  • Strong technical knowledge
  • Experience with the following a plus:
    • Windows 10
    • MS Office 365
    • Remedy
    • Remote tools
    • Mobile troubleshooting
Keywords: Help Desk Specialist, Technical Support, Customer Service, Remedy, Remote, 100% Remote

Job ID: 347976

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit http://www.eliassen.com.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!