Help Desk Specialist in Boston, MA at Eliassen Group

Date Posted: 11/12/2018

Job Snapshot

  • Employee Type:
    Contract to Hire
  • Location:
    Boston, MA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

For nearly a century, our client has been a trusted name in investment management. They are committed to providing an environment in which employees can grow and thrive, and the company has one of the highest retention rates in the financial services industry. They are currently seeking a Help Desk Specialist to join their team.

All applicants must be willing and able to work on a W-2 basis.

This position has a great benefit package that includes Medical, Dental and Vision benefits, 401k with company matching, and life insurance.

Responsibilities of the Help Desk Specialist:

  • Respond to help desk inquiries and requests
  • Provide first line computer troubleshooting and issue resolution
  • Coordinate requests for system access and hardware repair
  • Install and configure desktop computers and printers
  • Assist in process and documentation improvements

Requirements of the Help Desk Specialist:

  • Associate's degree or 2 years toward a Bachelor's degree in IT related field
  • At least 1 years of experience in hardware/software support in a multi user network environment
  • Strong customer service skills, friendly attitude, and ability to work in a team environment
  • Motivated self-starter, driven to complete work with minimal supervision
  • Excellent knowledge of Microsoft Office applications
  • Clear and effective communication skills, verbal and written

Keywords: Help Desk Specialist, Tier 1 Support, Issue Resolution, Troubleshooting, Process Improvement, Documentation, Customer Service

Job ID: 312126

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging nearly 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!