Help Desk Support Engineer in Pittsburgh, PA at Eliassen Group

Date Posted: 2/12/2020

Job Snapshot

  • Employee Type:
    Contract to Hire
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Do you have experience providing technical desktop support?  Our client is seeking a talented individual to provide technical solutions to their employees and contractors.

We will accept corp to corp or w2 contractors. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Responsibilities of the Help Desk Support Engineer:
  • Provide first line desktop support to all employees & Contractors
  • Respond to requests and assist users with troubleshooting
  • Utilize knowledge about Virtual Desktops Infrastructure/Citrix environment
  • Log all inquiries and incidents as required and assign unresolved incidents to appropriate support teams
  • Remain current with support changes/ updates and adherence to the Company Policies and Incident Management process
Requirements of the Help Desk Support Engineer:
  • At least 2 years' technical desktop support experience
  • Associate's or Bachelor’s degree in a related discipline or equivalent work experience 
  • Previous technical desktop support experience, experience with MS Office Suite products, and customer service / soft skills experience
  • Knowledge of PC hardware and software
  • Flexibility in working hours
  • Knowledge of call center metrics for operations support
Keywords: Help Desk Support Engineer, Technical Support, Information Technology

Job ID: 334551

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!