Help Desk Support Specialist in Oak Ridge, TN at Eliassen Group

Date Posted: 11/19/2020

Job Snapshot

  • Employee Type:
    Contractor
  • Location:
    Oak Ridge, TN
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    11/19/2020

Job Description

We have an exciting opportunity for a Help Desk Support Specialist with our industry-leading client in Oak Ridge, TN.

Due to federal security clearance requirements, applicant must be a United States Citizen or Permanent Resident with the ability to obtain a Secret Clearance. We offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Responsibilities:

  • Provides first line technical support for local and remote users, resolving technical problems and answering queries through various channels such as telephone, chat, email, and tickets submitted online. 
  • Follows all company and department documented policies and procedures. Identifies, diagnoses, isolates, and resolves problems with hardware, software, network, and system/applications utilizing technical skills, historical database records, and knowledge-base documentation.
  • Supporting commercial (COTS) software, customer specific applications, internet browsers, desktops, laptops, mobile devices and more.  
  • May route tickets to product line specialists, application, or system support specialists, requiring clearly documented descriptions of customers request and all troubleshooting performed. 
  • Maintains and updates records in Incident Management and Service Request system. 

Requirements:

  • Proven experience providing effective and professional communication, addressing moderately complex technical issues via telephone, email, and chat
  • Interim Secret is needed to start as well as both the ITIL and Sec+ Certifications need to be completed within 1 month of start date.

Job ID: 346929

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit http://www.eliassen.com.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!