Help Desk Support Specialist in Mechanicsburg, PA at Eliassen Group

Date Posted: 9/16/2020

Job Snapshot

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Job Description

Do you have a passion for providing world class technical support?

Would you like to apply your expertise to support a critical government program?

If so, we may have the ideal role for you as a Help Desk Support Specialist in Mechanicsburg.

Due to federal security clearance requirements, applicant must be a United States Citizen with an active or interim Secret clearance.

Responsibilities of the Help Desk Support Specialist:
  • Interact with customers to understand business environment and strategic direction 
  • Collaborate with teammates on collected requirements to develop solutions in line with client expectations
  • Identify and resolve business or technical problems 
Requirements of the Help Desk Support Specialist:
  • High school diploma or GED
  • At least 4 years of related experience in information systems
  • Experience reimaging Windows, troubleshooting hardware, software, and connectivity
  • Organized; excellent time management skills
  • Experience with a ticketing system
  • Strong customer service skills
Keywords: Help Desk Support Specialist, Windows, Technical Support, Secret Clearance, Interim Secret Clearance 
Job ID: 345237

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!