Help Desk Support in Washington, DC at Eliassen Group

Date Posted: 10/29/2019

Job Snapshot

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Job Description

Provide valuable help with an organization that cares!

As a well-known non-profit with the mission of improving the lives of senior citizens, our client knows that customer service defines a great organization. They are searching for someone to fill the role of Help Desk Support, providing value by assisting their customers with troubleshooting their hardware, software, and voice/data communication systems issues.

As the first point of contact, you will help customers directly by providing both resolutions and information, and also elevating calls when necessary to assist. You will be joining a team of friendly, communication-focused individuals who are passionate about what they do.


  • 1 to 3 years' experience with ticketing systems (such as Zendesk and ServiceNow)
  • 1 to 3 years' experience with customer service, especially in a problem resolution, contact center, or help desk environment.
  • Strong technical understanding of computer hardware and software systems
  • Excellent communication skills, both written and verbal
  • Experience with Salesforce CRM and Jira are highly desirable


The compensation for this role is $14 per hour. We have a great benefits package available.

For immediate consideration, please submit your formatted resume to

Job ID: 331484

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!