Help Desk Support in Washington, DC at Eliassen Group

Date Posted: 10/28/2019

Job Snapshot

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Job Description

We have an exciting opportunity for a Help Desk Support with our industry-leading client in Washington.

We will accept corp to corp or w2 contractors. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Responsibilities of the Help Desk Support:

  • Provide first level support for all end-users
  • Troubleshoot and resolve hardware, software, and voice/data communication systems issues
  • Escalate calls when appropriate
  • Write concise, informative tickets and follow through to resolution

Requirements of the Help Desk Support:

  • Experience using Salesforce CRM and Zendesk ticketing systems, SNOW, and JIRA experience is extremely useful
  • Experience using ticketing systems, writing technical support documentation, and computer proficiency with hardware and software technologies
  • Ability to multi-task, prioritize, and work under pressure 
  • Excellent customer service, verbal, and written communication skills
  • Call center or help desk experience 

Keywords: Help Desk Support,  ticketing systems, Salesforce CRM, SNOW, JIRA

Job ID: 331441

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!