Help Desk Technician in Bossier City, LA at Eliassen Group

Date Posted: 9/7/2019

Job Snapshot

Job Description

Our client is an international information technology and solutions consulting company. The company is committed to ensuring the safety and security of the United States through the delivery of innovative, next-generation IT solutions. They are currently seeking a Help Desk Technician to join their dedicated team. 

Due to federal security clearance requirements, applicant must be a US Citizen or Permanent Resident with the ability to obtain a Public Trust Clearance. We offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Responsibilities of the Help Desk Technician:

  • Provide tier 1 and 2 technical support and resolution
  • Provide telephone support to end-users on hardware, software, and network related incidents, requests, questions, and use
  • Opens, tracks, and closes incident and service request tickets; ensures problem ownership and promote end-user satisfaction
  • Monitor and track existing incidents and service requests through closure
  • Follow standard escalation procedures
  • Assists end-users with installation, configuration, and troubleshooting of hardware and software to ensure continued usability of equipment and software 

Requirements of the Help Desk Technician:

  • High School Diploma or GED
  • Experience in the set-up, configuration, use, and trouble-shooting of computers
  • At least 1 Year of Experience

Keywords: Help Desk Technician, set-up, configuration, use, trouble-shooting

Job ID: 329060

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!