Help Desk Technician in Patuxent River, MD at Eliassen Group

Date Posted: 10/8/2019

Job Snapshot

Job Description

Are you a passionate Help Desk Technician? Are you looking to apply your expertise and expand your skill set in support of federal agencies? If so, we may have the ideal role for you with our leading client in Patuxent River!

Due to federal security clearance requirements, applicant must be a US Citizen or Permanent Resident with an active DoD Secret Clearance.

Responsibilities of the Help Desk Technician:

  • Provide end user support telephonically and in-person
  • Answer general end user questions related to office applications
  • Create and maintain inventory records for hardware and software
  • Set up and support conference room equipment and provide technical support
  • Provide end user assistance and training for user-initiated file backups and restores
  • Troubleshoot and resolve mobile wireless device problems 
  • Prepare monthly metrics for account management activity

Requirements of the Help Desk Technician:

  • Associate's, Bachelor's, or related technical certificate preferred
  • If no degree, then at least 5 years of experience
  • DoD 8570 IAT Level I certification within 6 months of hire required
  • Experience providing technical support in a business environment
  • Basic web navigation skills and knowledge of web terminology
  • Proficiency in MS Office Suite, especially MS Excel
  • Strong iOS operating system and Apple app store experience
  • Ability and willingness to evaluate and learn new technologies
  • Clear and effective verbal and written communication skills
  • Ability to effectively organize and complete concurrent tasks

Keywords: Help Desk Technician, DoD 8570 IAT Level I, MS Office, iOS, Technical Support, Secret Clearance

Job ID: 330138

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!