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Incident Analyst in Charlotte, NC at Eliassen Group

Date Posted: 1/9/2019

Job Snapshot

  • Employee Type:
    Contractor
  • Location:
    Charlotte, NC
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    1/9/2019

Job Description

My top client in Uptown Charlotte has an open opportunity for an Incident Support Analyst. This Incident Support Analyst will be responsible for responding to Service Disruption Events within the appropriate SLA. The Incident Support Analyst will identify and manage all Service Disruption Events and determine appropriate action needed to resolve.

Other responsibilities include communicating downtimes, ensuring appropriate back up processes are being followed when needed, and ensuring documentation is completed accurately.

Requirements

  • Minimum (3) years experience in IT system analysis/support
  • Business impact analysis experience
  • Exceptional communication, both oral and written #eg1989

Job ID: 314475

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging nearly 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit http://www.eliassen.com.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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