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Incident Management Lead in Nashville, TN at Eliassen Group

Date Posted: 1/8/2019

Job Snapshot

  • Employee Type:
  • Location:
    Nashville, TN
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Our client is one of the largest asset management firms in the world, with over 50,000 employees across 35 countries. They are committed to excellence for their customers and employees. Our client is dedicated to diversity and inclusion within the workplace that extends to their culture of social responsibility. They are currently seeking an Incident Management Lead to join their innovative team.

We will accept corp to corp or w2 contractors. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Responsibilities of the Incident Management Lead:

  • Lead the resolution of all significant incidents for the enterprise
  • Direct incident bridge calls between technical SME's and senior mangement
  • Ensure incident status updates are provided in a timely fashion
  • Manage resolution teams to ensure steps followed are valid and logical
  • Serve as point of contact for incident status communication

Requirements of the Incident Management Lead:

  • Bachelor's degree in Computer Science or equivalent work experience
  • Industry experience as a Major Incident Manager required
  • Background in infrastructure and application support in an enterprise environment
  • Broad understanding of infrastructure technologies
  • Ability to drive issues to resolution while maintaining composure in a dynamic environment
  • Experience leading small teams
  • Clear and effective communication skills
  • Industry certifications a plus
  • Financial services experience a plus

Keywords: Incident Management Lead, Infrastructure, Application Support, Financial Services

Job ID: 314697

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging nearly 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!


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