Information Technology Service Desk Specialist
New York, NY
Category: IT Admin
Industry: Communications
Reference ID: JN -022026-105426
Date Posted: 02/09/2026
Shortcut: http://careers.eliassen.com/09hljT
Description:
Onsite in New York, NY
Our client requires an onsite Information Technology Service Desk Specialist to support end users with Windows and Mac systems, mobile devices, and AV equipment. The role emphasizes responsive ticket handling, device imaging and deployment, and inventory management while contributing to enterprise initiatives.
Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $27.00 to $32.00/hr. w2
Responsibilities:
- Respond to user requests by phone, email, in person, and via remote access.
- Update the team on ticket progress and resolve issues in a timely manner.
- Provide computer + mobile device support to employees.
- Maintain AV equipment and conduct daily walkthroughs of conference rooms.
- Image laptops and desktops for deployment.
- Manage hardware and software inventory.
- Assist with enterprise-wide technology projects.
- Document processes, procedures, and issue resolutions as requested.
- Work onsite on weekdays and provide after-hours support when needed.
Experience Requirements:
- Experience supporting Windows and Mac endpoints, including configuration, setup, maintenance, and troubleshooting.
- Experience with ticketing workflows and timely incident resolution.
- Experience imaging and deploying laptops and desktops.
- Experience supporting mobile devices in a corporate environment.
- Experience maintaining AV equipment and supporting conference room technology.
- Experience managing hardware and software inventory.
- Ability to provide onsite and occasional after-hours support.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact InfoSec@eliassen.com.
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Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Eliassen Group’s Affirmative Action Plan (AAP) is available for inspection by any employee or applicant for employment upon request, during normal business hours of Monday through Friday, 8:30am to 5:30pm EST. Interested persons should contact Phaedra Wells at pwells@eliassen.com for assistance. It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Applicants with disabilities that believe they require an accommodation or assistance with a position, please email our HR team at hradmin@eliassen.com. This email inbox is designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Emails sent for other purposes will not receive a response.
Please be advised that a number of fraudulent job postings have been released under the Eliassen Group brand.
Unfortunately, fraudulent job postings can happen. If anyone reaches out to you about an open position connected with Eliassen Group, never provide personal or financial information to anyone who is not clearly associated with Eliassen Group
If anyone seemingly from Eliassen Group has ever requested this personal information in the past or does so in the future, please contactInfoSec@eliassen.com.
Please ensure that you are working directly with us by confirming the following:
- When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
- Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group, as indicated above