Infrastructure Services Manager
Cincinnati, OH
Category: Engineer
Industry: Other
Reference ID: JN -012026-104968
Date Posted: 01/08/2026
Shortcut: http://careers.eliassen.com/7Y9i7K
Description:
**100% On Site in Cincinnati, OH**
Leading company in Plumbing, Sewer and Water headquartered in Cincinnati, OH.
This is a full-time, permanent opportunity, offering a competitive salary and comprehensive benefits package. Qualified applicants must be willing and able to work on a w2 basis. $120k-$130k + benefits package to include home internet, phone and parking.
Responsibilities:
· Manages day-to-day operations to ensure both new and current IT initiatives are completed within agreed upon timeframe and delivered to user expectations.
· Communicates with decision makers and stakeholders to ensure understanding of deliverables and negotiate expectations
· Develop and assign project tasks to team members and serve as a team lead to challenge, motivate, and evaluate team member progress. Monitor project status and results against budget and schedule
· Assist in the design, development and implementation of IT processes, procedures, and policies in accordance with the IT strategy and vision
· Remains current with developments in the field of technology and management and evaluates feasibility of incorporating newest solutions into IT projects, workflows, processes, and procedures. Utilizes sources including technical publications, industry networking, vendor communications, conferences and user groups. Advises, counsels, and educates stakeholders on the competitive and/or financial impact of options
· Performs analysis of network needs and contributes to design of network architecture, integration and installation
· Maintains network hardware and software, including servers, peripherals, network nodes, terminals and wiring
· Coordinates with other departments to understand and meet their requirements
· Evaluates network hardware and software requirements and capabilities and makes recommendations
· Checks systems to optimize performance and to initiate recovery action after system failures
· Establishes budgetary requirements for equipment replacement
· Establishes and controls systems access and security
· Plan for business continuity/disaster recovery and coordinate testing with employees
· Manage procurement of IT assets
· Plan and conduct performance reviews for direct reports
· Train, coach, and mentor team members
· Oversee the development, implementation and administration of staff training procedures and policies
· Oversee development and communication of all systems documentation
· Accurately communicates pertinent information. Assists in the development and implementation of quality improvement programs for assigned department(s)
Experience Requirements:
· Requires five or more years of related technical and managerial experience
· Extensive infrastructure and application support experience using any ITIL based ticketing and incident management systems
· 3+ years’ experience in implementing and supporting VMware vSphere environments
· 5+ years’ experience implementing and supporting Microsoft Windows Server environments
· 2+ years' experience supporting VMware Horizon virtual desktop environments
· 3+ years’ experience in implementing and supporting storage area networks
· Microsoft Exchange administrative experience preferred
· F5 Big-IP administrative experience preferred
· Demonstrated progressive experience in the management of a technical support team
· Ability to motivate and direct staff members
· Strong customer service orientation
· Proven analytical and problem-solving abilities
· Ability to effectively prioritize and execute tasks
· Good written, oral, and interpersonal communication skills
· Ability to present ideas in business-friendly and user-friendly language
· Willing and able to be on call for support escalations
· Willing and able to be in pager rotation with the rest of the infrastructure staff
Education Requirements:
· Bachelor’s degree or equivalent combination of education and experience is required
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact InfoSec@eliassen.com.
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Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Eliassen Group’s Affirmative Action Plan (AAP) is available for inspection by any employee or applicant for employment upon request, during normal business hours of Monday through Friday, 8:30am to 5:30pm EST. Interested persons should contact Phaedra Wells at pwells@eliassen.com for assistance. It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Applicants with disabilities that believe they require an accommodation or assistance with a position, please email our HR team at hradmin@eliassen.com. This email inbox is designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Emails sent for other purposes will not receive a response.
Please be advised that a number of fraudulent job postings have been released under the Eliassen Group brand.
Unfortunately, fraudulent job postings can happen. If anyone reaches out to you about an open position connected with Eliassen Group, never provide personal or financial information to anyone who is not clearly associated with Eliassen Group
If anyone seemingly from Eliassen Group has ever requested this personal information in the past or does so in the future, please contactInfoSec@eliassen.com.
Please ensure that you are working directly with us by confirming the following:
- When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
- Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group, as indicated above