Infrastructure Support Analyst
St. Cloud, MN
Category: IT Admin
Industry: Manufacturing
Reference ID: JN -012026-105080
Date Posted: 01/19/2026
Shortcut: http://careers.eliassen.com/9IPWW7
Description:
Onsite in St. Cloud, MN
Our client seeks an Infrastructure Support Analyst to sustain reliable operations of end-user devices and core infrastructure. The role provides senior-level escalation support, executes maintenance and improvements, and collaborates with teams and vendors to uphold standards in a hybrid Active Directory and Microsoft 365 environment. The position supports secure configurations, enterprise software deployment practices, and operational excellence across office and shop environments.
We can facilitate w2 and corp-to-corp consultants. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $35.00 to $42.00/hr. w2
Responsibilities:
Responsibilities
- Troubleshoot and resolve advanced computer, telephony, printer, and endpoint hardware and software issues as a senior escalation point.
- Plan, configure, and install computers, telephony systems, printers, and related hardware and software according to established standards.
- Apply and enforce standards for end-user devices, operating environments, and security configurations across the organization.
- Participate in technical assessments and assist in implementing approved infrastructure changes, upgrades, and improvements.
- Provide secondary system and network administration support as assigned.
- Serve as a senior escalation point for complex IT service issues requiring advanced problem solving and cross-team collaboration.
- Evaluate performance and usability of technologies and assist with testing, implementation, and training for new solutions.
- Provide technical training to end users as required.
- Lead medium to large projects and continuous improvement efforts as a technical representative.
- Track time spent on requests, incidents, projects, and tasks.
- Document technical solutions and configuration processes.
Experience Requirements:
Experience Requirements
- Experience supporting Active Directory and Azure AD/Entra hybrid environments, including user, device, and group administration.
- Knowledge of Windows operating system architecture, endpoint configurations, and enterprise software deployment practices.
- Experience with Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive.
- Experience supporting computer hardware components, peripherals, imaging or baseline configuration, and driver or firmware management.
- Knowledge of network infrastructure concepts.
- Knowledge of endpoint security practices.
- Ability to communicate effectively in written and verbal formats and present to diverse audiences.
- Ability to handle inquiries, apply active listening, and articulate ideas clearly and concisely.
- Ability to work independently and collaboratively with a results-oriented approach.
- Five years related experience and or training or the equivalent of education and experience (preferred).
Education Requirements:
Education Requirements
- Associate’s degree in a related field or equivalent work experience.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact InfoSec@eliassen.com.
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Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Eliassen Group’s Affirmative Action Plan (AAP) is available for inspection by any employee or applicant for employment upon request, during normal business hours of Monday through Friday, 8:30am to 5:30pm EST. Interested persons should contact Phaedra Wells at pwells@eliassen.com for assistance. It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Applicants with disabilities that believe they require an accommodation or assistance with a position, please email our HR team at hradmin@eliassen.com. This email inbox is designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Emails sent for other purposes will not receive a response.
Please be advised that a number of fraudulent job postings have been released under the Eliassen Group brand.
Unfortunately, fraudulent job postings can happen. If anyone reaches out to you about an open position connected with Eliassen Group, never provide personal or financial information to anyone who is not clearly associated with Eliassen Group
If anyone seemingly from Eliassen Group has ever requested this personal information in the past or does so in the future, please contactInfoSec@eliassen.com.
Please ensure that you are working directly with us by confirming the following:
- When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
- Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group, as indicated above