IT Desktop Support Analyst
Boston, MA
Category: Support
Industry: Financial Services
Standard Hours: Open
Reference ID: JN -092026-108596
Date Posted: 09/14/2026
Shortcut: http://careers.eliassen.com/NwzUBI
Description:
On-site 5 days/week in Boston, MA
Our client, a leading financial services firm in downtown Boston, seeks an experienced IT Desktop Support Analyst to serve as a first level of end-user technology support across multiple global locations, including remote users. The role suits a customer-focused IT professional who operates well in a fast-paced, high-touch corporate environment and supports a diverse user base, including senior executives.
Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $30.00 to $35.00/hr. w2
JN -092026-108596
Responsibilities:
- Serve as an IT support resource for employees across global offices and remote locations.
- Provide Level 1 and Level 2 desktop support for hardware, software, mobile devices, and connectivity issues.
- Troubleshoot and resolve issues related to Windows PCs, Apple devices, Microsoft Office applications, and other enterprise technologies.
- Support executive leadership and C-level stakeholders with professionalism and responsiveness.
- Escalate complex issues when necessary and ensure timely resolution of support requests.
- Maintain detailed documentation of incidents, troubleshooting steps, and resolutions.
- Collaborate with global IT teams to provide seamless support across multiple time zones.
Experience Requirements:
- 3–5+ years of hands-on desktop or technical support experience in an enterprise environment.
- Strong experience supporting Windows-based PCs and laptops.
- Experience supporting Apple technologies, including macOS devices and iPhones.
- Proficiency supporting Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, and Teams.
- Excellent troubleshooting, communication, and customer service skills.
- Experience supporting users at all organizational levels, including executives and senior leadership.
- Preferred: Experience in financial services, asset management, insurance, legal, or similar corporate environments.
- Preferred: Experience supporting global users in a follow-the-sun model and working in a fast-paced, high-touch support environment.
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:
· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
· Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.
If you have any indication of fraudulent activity, please contact fraud@eliassen.com.
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Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Eliassen Group’s Affirmative Action Plan (AAP) is available for inspection by any employee or applicant for employment upon request, during normal business hours of Monday through Friday, 8:30am to 5:30pm EST. Interested persons should contact Phaedra Wells at pwells@eliassen.com for assistance. It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Applicants with disabilities that believe they require an accommodation or assistance with a position, please email our HR team at hradmin@eliassen.com. This email inbox is designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Emails sent for other purposes will not receive a response.
Please be advised that a number of fraudulent job postings have been released under the Eliassen Group brand.
Unfortunately, fraudulent job postings can happen. If anyone reaches out to you about an open position connected with Eliassen Group, never provide personal or financial information to anyone who is not clearly associated with Eliassen Group
If anyone seemingly from Eliassen Group has ever requested this personal information in the past or does so in the future, please contact fraud@eliassen.com.
Please ensure that you are working directly with us by confirming the following:
- When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
- Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group, as indicated above