IT Help Desk / Service Desk Consultant
San Francisco, CA
Category: IT Admin
Industry: Technology
Reference ID: JN -032026-105717
Date Posted: 03/01/2026
Shortcut: http://careers.eliassen.com/9nkieS
Description:
Hybrid onsite 3 days per week in San Francisco, CA
We are seeking an IT Help Desk / Service Desk Consultant to support a corporate Information Technology organization based in San Francisco. This individual will serve as the first point of contact for end users, providing timely and effective technical support across hardware, software, and cloud-based applications in a fast-paced environment.
Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $30.00 to $35.00/hr. w2
Responsibilities:
- Serve as the first point of contact for customers seeking technical assistance via phone, email, or in person.
- Perform remote troubleshooting using diagnostic techniques and targeted questions.
- Identify, troubleshoot, and resolve technical issues and determine appropriate solutions based on user needs.
- Guide users through step-by-step problem resolution.
- Escalate unresolved issues to the appropriate next level of support.
- Provide accurate information regarding IT products, services, and standard procedures.
- Document incidents, issues, and resolutions within ticketing and logging systems.
- Follow up with users to ensure resolution and satisfaction and update ticket status as needed.
- Communicate customer feedback and suggestions to internal IT teams.
- Identify opportunities for process improvement and operational efficiencies.
- Troubleshoot and support Mac and PC environments.
- Administer and support cloud applications and manage licenses and inventory.
- Perform system patching, software deployments, rollouts, and routine maintenance.
- Assist with network cable patching and desk phone deployments.
- Support AV setup for meetings, conference rooms, and virtual collaboration sessions.
Experience Requirements:
- Proven experience as a Help Desk Technician, Service Desk Consultant, or similar IT support role.
- Strong understanding of computer systems, mobile devices, and common technology platforms.
- Ability to diagnose and resolve basic to intermediate technical issues.
- Excellent verbal and written communication skills.
- Customer service orientation with a user-first mindset.
- Familiarity with AI-powered productivity or support tools such as Claude or similar assistants (preferred).
- Experience or exposure working in a System Administrator capacity (preferred).
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact InfoSec@eliassen.com.
-
Staff Product Designer
San Francisco, CA
Description: Onsite in San Francisco, CA Our client seeks a strategic, full-stack design leader to take products from zero to one in close partnership with Product and Engineering. The role requires expertise in Figma, strong communication, and the abi...
Date Posted: 02/24/2026 Recommended
-
Sr. Mobile Application Developer I
Washington dc, DC
Description: Onsite in Washington, DC The organization seeks a Sr. Mobile Application Developer to deliver secure, mission-critical iOS and Android capabilities for a federal customer. The role operates within an Agile team focused on high-security mob...
Date Posted: 02/11/2026 Recommended
-
AI Engineer
Pittsburgh, PA
Description: Hybrid 3 days onsite, 2 days remote in Pittsburgh, PA Our client is scaling enterprise generative AI and agent-based solutions across business functions. The team operates across data, application, and AI layers, emphasizing secure archite...
Date Posted: 02/10/2026 Recommended
-
AI Governance Analyst
Anywhere
Description: Remote Our client is a leading and successful off-price retailer of apparel and home fashions, operating multiple divisions across the United States, Canada, and Europe. It focuses on large-format, value-oriented retailing concepts that de...
Date Posted: 02/15/2026 Recommended
-
Cybersecurity Architect
Tustin, CA
Description: Onsite in Tustin, CA Our client seeks an experienced Security Architect with prior experience in law enforcement, government, or public safety IT environments and familiarity with CJIS, NIST, FedRAMP, or state compliance frameworks. Due to...
Date Posted: 02/13/2026 Recommended
-
Lead Software Engineer
Hartford, CT
Description: Hybrid 2-3 days onsite in either Hartford, CT or Short Hills, NJ As Lead Software Engineer, you will drive technical direction and execution for robust, scalable, and maintainable enterprise software solutions within a cloud-first environm...
Date Posted: 02/12/2026 Recommended
-
Senior Systems Engineer – Enterprise Document Management
Westlake, TX
Description: Hybrid Onsite Every Other Week in Westlake, TX The unstructured data space served by Enterprise Document Management (EDM) Systems is growing in scope and importance. The EDM landscape is being modernized using cloud native scalable solutio...
Date Posted: 02/17/2026 Recommended
-
Product Owner
Chicago, IL
Description: Hybrid 3 Days Onsite in Chicago (remote is secondary but chicago preferred) in Chicago, IL Our client is a large financial institution distinguished by its investment in modern technology, cloud platforms, and Agile and SAFe practices. The...
Date Posted: 02/05/2026 Recommended
-
Lead Agilist
Cincinnati, OH
Description: Onsite in Cincinnati, OH Our client is a large U.S. banking organization headquartered in Cincinnati, Ohio. It operates over one thousand branches and a significant ATM network across multiple states. The institution is a Fortune 500 compa...
Date Posted: 03/01/2026 Recommended
-
GRC Business Analyst
Boston, MA
Description: Hybrid Tues, Wed, Thurs onsite in Boston, MA Our client is an American real estate investment trust that owns, develops, and operates wireless and broadcast communications infrastructure across several countries. The organization enables s...
Date Posted: 02/20/2026 Recommended
-
ERP Manager
Willingboro, NJ
Description: Onsite in either Willingboro, NJ or Downers Grove, IL The ERP Manager will lead and oversee the strategy, support, and ongoing improvement of the organization’s ERP ecosystem, including multiple instances of Epicor Prophet 21, one instance...
Date Posted: 02/12/2026 Recommended
-
Senior Integration Developer – Oracle Cloud Integrations
Austin, TX
Description: Hybrid 2-3 days onsite in Austin, TX As a Senior Integration Developer – Oracle Cloud Integrations, you will be the definitive technical expert responsible for developing, maintaining, governing, and standardizing all data movement involvi...
Date Posted: 02/11/2026 Recommended
-
Mid Systems Engineer, CyberArk
Washington, DC
Description: Onsite in Washington, DC Our client is a premier technology integrator delivering technical, engineering, intelligence, and enterprise IT solutions. The organization designs, develops, and sustains offerings that empower missions across do...
Date Posted: 02/11/2026 Recommended
-
IT Infrastructure Engineer/Administrator
Boston, MA
Description: Onsite in Boston, MA Seaport Area of Boston, 5 days a week onsite for the first few months, flexible for 3-4 days onsite after that. Interview: virtual, then onsite. Contract to hire role. Our client seeks a senior IT Infrastructure Engine...
Date Posted: 02/10/2026 Recommended
-
Senior Full Stack React.js / Node.js Developer
Englewood, CO
Description: Hybrid 4 days on-site in Englewood, CO The organization is a leading telecommunications and media provider serving over 26 million customers across 41 states under a nationally recognized brand. It ranks among the largest cable and pay TV ...
Date Posted: 02/19/2026 Recommended
-
Sr. Telecommunications Design Engineer III
Washington dc, DC
Description: Onsite in Washington, DC As a Sr. Telecommunications Design Engineer III, you will serve as a senior authority for O&M and long-range planning while delivering hands-on technical leadership. Our client is focused on people and builds high-...
Date Posted: 02/11/2026 Recommended
-
Network Engineer SME
Cambridge, MA
Description: Hybrid 3 days per week in Cambridge, MA The organization is a premier technology integrator across engineering, intelligence, and enterprise IT, employing approximately 15,000 professionals worldwide. It designs, develops, and sustains sol...
Date Posted: 02/25/2026 Recommended
-
Software Engineer in Test
Merrimack, NH
Description: Onsite in Merrimack, NH The organization provides comprehensive workplace services spanning defined contribution and defined benefit administration, health and welfare, human resources, and payroll solutions. It supports millions of employ...
Date Posted: 02/12/2026 Recommended
-
Information Security Engineer (Ping Identity)
Anywhere
Description: Remote Our client is a large U.S. financial institution headquartered in Cincinnati, Ohio, with a broad regional branch and ATM network across multiple states. The organization is a principal subsidiary of a public bank holding company and...
Date Posted: 02/08/2026 Recommended
-
Director, Program Management – Brokerage Modernization
Westlake, TX
Description: Hybrid in Westlake, TX Our client is a leading financial services organization serving individuals and institutions through a broad set of investment and brokerage solutions. The company operates nationwide with major hubs across the Unite...
Date Posted: 02/08/2026 Recommended
-
Business Systems Analyst (CMMC Certification)
St. Louis, MO
Description: Hybrid 4 days onsite in St. Louis, MO Our client is a leading connectivity and media organization serving consumers and businesses nationwide under a well-known brand. The company operates at scale across 41 states and delivers broadband, ...
Date Posted: 02/23/2026 Recommended
-
Technical Program Manager
Santa Monica, CA
Description: Onsite in either Santa Monica, CA or New York, NY or Seattle, WA This role will partner with product management and engineering to translate business value into actionable plans and execute on the delivery of data engineering initiatives. ...
Date Posted: 02/09/2026 Recommended
-
Sr. Project Manager
Merrimack, NH
Description: Hybrid Every other week onsite in either Merrimack, NH or Boston, MA Our client’s innovation group uses emerging technologies and human-centered design to create products and services that improve financial lives. The organization provides...
Date Posted: 02/22/2026 Recommended
-
Project IT Manager II
Anywhere
Description: Remote The organization engages a Project IT Manager II to deliver cross-functional initiatives leveraging SAP IS-U and utility-domain experience. The role emphasizes project governance, vendor coordination, and change management to suppor...
Date Posted: 02/28/2026 Recommended
-
Paralegal
Washington, DC
Description: Onsite in Washington, DC The organization is a not-for-profit regulatory authority dedicated to protecting investors and safeguarding the integrity of the U.S. securities markets. It oversees brokerage firms and exchange markets, enforces ...
Date Posted: 02/03/2026 Recommended
-
QA Analyst III
Charlotte, NC
Description: One of clients in the Charlotte area is looking for a Quality Assurance Analyst to add to their team. The Quality Assurance Analyst will have experience with native mobile app testing for both iOS and Android platforms. The Quality Assuran...
Date Posted: 02/02/2026 Recommended
-
Equipment Finance Business Systems Analyst
Cincinnati, OH
Description: Onsite in Cincinnati, OH Our client is a leading U.S. financial institution headquartered in Cincinnati, Ohio, operating a broad retail footprint with extensive branch and ATM coverage across multiple states. The organization ranks on the ...
Date Posted: 02/12/2026 Recommended
-
Sr. Electrical Power Engineer II
Washington dc, DC
Description: Onsite in Washington, DC The organization seeks a Sr. Electrical Power Engineer II to lead design, evaluation, and sustainment of power systems for mission-critical telecommunications infrastructure. The role advances reliability and resil...
Date Posted: 02/11/2026 Recommended
-
Machine Learning Engineer
Anywhere
Description: Remote We’re seeking a hands‑on Machine Learning Engineer to help design, build, and deploy next‑generation generative AI solutions. In this role, you’ll work with large language models, cloud‑based AI platforms, and modern data systems to...
Date Posted: 02/01/2026 Recommended
-
Planview Administrator
Anywhere
Description: Remote The Planview Administrator / SME will administer, optimize, and govern the Planview platform to support enterprise project, portfolio, and resource management. The role will sustain system integrity, enable adoption, and align the p...
Date Posted: 02/18/2026 Recommended
Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Eliassen Group’s Affirmative Action Plan (AAP) is available for inspection by any employee or applicant for employment upon request, during normal business hours of Monday through Friday, 8:30am to 5:30pm EST. Interested persons should contact Phaedra Wells at pwells@eliassen.com for assistance. It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Applicants with disabilities that believe they require an accommodation or assistance with a position, please email our HR team at hradmin@eliassen.com. This email inbox is designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Emails sent for other purposes will not receive a response.
Please be advised that a number of fraudulent job postings have been released under the Eliassen Group brand.
Unfortunately, fraudulent job postings can happen. If anyone reaches out to you about an open position connected with Eliassen Group, never provide personal or financial information to anyone who is not clearly associated with Eliassen Group
If anyone seemingly from Eliassen Group has ever requested this personal information in the past or does so in the future, please contactInfoSec@eliassen.com.
Please ensure that you are working directly with us by confirming the following:
- When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
- Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group, as indicated above