IT Service Desk Analyst in Canonsburg, PA at Eliassen Group

Date Posted: 7/15/2020

Job Snapshot

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Job Description

Are you well versed in technical support and customer service?

If you'd like to work in a high energy environment with a dedicated team, we may have the ideal role for you in Canonsburg.

We will accept corp to corp or w2 contractors. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Responsibilities of the IT Service Desk Analyst:
  • Provide routine operational service and support
  • Log customer interactions and follow up
  • Communicate timely feedback to internal and external users
  • Monitor and report on IT systems and services performance
  • Administer ServiceNow system
Requirements of the IT Service Desk Analyst:
  • High school diploma or equivalent
  • At least 3 years of experience in IT support or customer service
  • Experience with ServiceNow IT service management system
  • Excellent troubleshooting and root cause analysis skills
  • Clear and effective communication skills - verbal and written 
  • Ability to support on-call rotation and travel as needed
  • Strong customer focus
  • Dell certification preferred
Keywords: IT Service Desk Analyst, Customer Service, Technical Support, ServiceNow

Job ID: 338329

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!