IT Specialist in P C BEACH, FL at Eliassen Group

Date Posted: 7/13/2020

Job Snapshot

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Job Description

Under broad direction, oversee operations in support of the Enterprise Service Desk and existing non-local Service Desks. Oversee review and correlation of audits and Tier 1/2 or higher analysis in response to Service Desk escalation. 
  • Active Secret Clearance Required. 
  • High school Diploma or General Equivalency Diploma (GED). 
  • 1+ year of experience in Information Systems Technical Support. 
  • Interacts with the customer to gain an understanding of the business environment, technical context and organizational strategic direction. 
  • Valid A+ Certification (could accept Network +, or Security +) 
  • Provides Tier I and II technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve first and second tier technical support issues for end-users of the organization's products and services. 
  • Uses automated information systems to analyze routine situations. 
  • Reviews incoming requests, both computer generated and verbal, sort, code and may prioritize for proper action. 
  • Resolves problems or contacts more senior technical support as necessary. 
  • Supports users by fulfilling individual requests for information and/or training in the utilization of the various databases available. 
  • Conducts technical research for source of information required in support of request for information related to ongoing programs and proposal efforts. 
  • Maintains network diagrams and circuit records. Instructs users in the use of PCs and networks. 
  • May perform basic PC, PBX, and network software programming. 
For immediate consideration, please email your updated resume to:

Job ID: 338287

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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