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IT Support Specialist in Watertown, MA at Eliassen Group

Date Posted: 1/29/2019

Job Snapshot

  • Employee Type:
    Contract to Hire
  • Location:
    Watertown, MA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

We have a wonderful opportunity for a IT Support Specialist with our large and growing healthcare client in Watertown.

We will accept corp to corp or w2 contractors. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Responsibilities of the IT Support Specialist:

  • Respond to and resolve customer issues via enterprise ticketing system
  • Troubleshoot and diagnose issues via telephone
  • Process and escalate work orders to tier II analysts
  • Process IT global event notifications and provide crisis management support according to SLAs

Requirements of the IT Support Specialist:

  • Bachelors degree preferred
  • At least 1 year of experience in a functional business area, preferably in a healthcare insurance environment  
  • Basic knowledge and use of simple reporting tools
  • Basic knowledge of brainstorming tools and business models
  • Understanding of process improvement and business process re-engineering preferred

Keywords: IT Support Specialist, Healthcare, Technical Support, Tier I Desktop Support, Ticketing System, SLAs

Job ID: 315238

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging nearly 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!