IT Support Specialist in Boston, MA at Eliassen Group

Date Posted: 10/22/2019

Job Snapshot

  • Employee Type:
  • Location:
    Boston, MA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Are you a passionate and effective IT Specialist with strong support and customer service experience? Are you interested in working for a leading educational institution? If so, we may have the ideal role for you with our client in Boston!

We will accept corp to corp or w2 contractors. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Responsibilities of the IT Support Specialist:

  • Provide client support to various end users
  • Leverage tools such as ServiceNow, Bomgar, and Ivanti
  • Offer tier 2 support for in-person and remote end user support
  • Install operating systems and other hardware and software
  • Patch and update systems and software to the latest versions

Requirements of the IT Support Specialist:

  • At least 5 years of relevant IT support experience
  • At least 5 years of customer service experience
  • Proficient in Window 7/10 operating systems and support
  • Proficient in latest Mac operating systems 
  • Strong computer networking troubleshooting skills
  • Effective writing and documentation skills
  • Exceptional customer service and communication skills
  • Ability to image, reimage, and reformat computers
  • Knowledge of ticket tracking software

Keywords: IT Support Specialist, Windows, Mac, ServiceNow, Bomgar, Ivanti, Higher Education

Job ID: 331306

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!