IT Training & Knowledge Management Specialist
Kings Point, NY
Category: Training
Industry: Government
Standard Hours: Open
Reference ID: JN -092026-108549
Date Posted: 09/09/2026
Shortcut: http://careers.eliassen.com/0EtyVI
Description:
Hybrid in Kings Point, NY
Our client seeks an IT Training & Knowledge Management Specialist to deliver Microsoft 365 and general IT training, develop user-focused documentation, and maintain knowledge assets. The role will facilitate onboarding sessions, manage SharePoint and intranet content, and analyze service desk trends to create proactive training. The specialist will support communications such as newsletters and cybersecurity bulletins, integrate training with ITSM tools, track compliance, and assist in developing AI chatbot solutions for common IT issues.
Due to federal security clearance requirements, applicant must be a United States Citizen or Permanent Resident with an active Public Trust clearance. This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $35.00 to $40.00/hr. w2
Responsibilities:
- Deliver Microsoft 365 and general IT training during employee onboarding.
- Develop quick reference guides, training materials, and knowledge base articles.
- Host Office Hours and Lunch & Learn sessions in person and via Microsoft Teams.
- Maintain and update IT SharePoint and intranet sites.
- Review service desk tickets to identify recurring issues and create proactive training materials.
- Develop and distribute IT announcements, newsletters, and cybersecurity bulletins and guidance.
- Support integration of ITSM tools such as Jira with training resources.
- Track mandatory training compliance and reporting.
- Assist in developing AI chatbot solutions for common IT issues.
Experience Requirements:
- 5 to 7 years of experience in IT training, knowledge management, technical communications, or a similar role.
- Strong working knowledge of Microsoft 365 including Teams, SharePoint, OneDrive, and Outlook.
- Ability to learn new tools and technologies, synthesize complex information, and create clear, user-friendly training and documentation.
- Experience delivering live and virtual training and facilitating sessions.
- Familiarity with IT service management platforms such as Jira or ServiceNow.
- Excellent written, verbal, and interpersonal communication skills.
- Preferred: Experience with Power Platform or AI chatbot tools, experience in regulated or government environments, knowledge of cybersecurity awareness training, and relevant Microsoft 365 certifications.
Education Requirements:
- Bachelor’s degree in IT, Communications, Education, or related field, or equivalent experience.
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:
· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
· Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.
If you have any indication of fraudulent activity, please contact fraud@eliassen.com.
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Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Eliassen Group’s Affirmative Action Plan (AAP) is available for inspection by any employee or applicant for employment upon request, during normal business hours of Monday through Friday, 8:30am to 5:30pm EST. Interested persons should contact Phaedra Wells at pwells@eliassen.com for assistance. It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Applicants with disabilities that believe they require an accommodation or assistance with a position, please email our HR team at hradmin@eliassen.com. This email inbox is designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Emails sent for other purposes will not receive a response.
Please be advised that a number of fraudulent job postings have been released under the Eliassen Group brand.
Unfortunately, fraudulent job postings can happen. If anyone reaches out to you about an open position connected with Eliassen Group, never provide personal or financial information to anyone who is not clearly associated with Eliassen Group
If anyone seemingly from Eliassen Group has ever requested this personal information in the past or does so in the future, please contact fraud@eliassen.com.
Please ensure that you are working directly with us by confirming the following:
- When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
- Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group, as indicated above