ITIL Incident Manager in Saint Petersburg, FL at Eliassen Group

Date Posted: 10/30/2018

Job Snapshot

Job Description

Immediate opportunity for an experienced Incident and Problem Analyst that has developed comprehensive experience in the ITIL service operations framework.  In this role, you will be a liaison to the technical support team, problem management, and senior leadership.  You will be working on a small team responsible for establishing a disciplined framework for communications and addressing production infrastructure application issues.

This is open for local, and non-local candidates interested in relocating to the Tampa Bay area.

Requirements for an experienced ITIL Incident Manager:

  • 3 to 5 years of professional experience in incident, problem and change management 
  • ITIL Foundation Certification 
  • 3+ years in ITIL service operations processes and best practices 
  • Experience in the analysis and reporting of incident trend data to identify and eliminate root causes. 
  • Experience in leading a problem management team, or driving process improvement initiatives in an incident or problem management group is a HUGE PLUS 
  • Knowledge in technology concepts, methodologies, systems, and software. 

For immediate consideration please send an updated resume to Ben Wimpling:

Job ID: 312612

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging nearly 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!