Junior IT Service Desk Specialist
New York, NY
Category: IT Admin
Industry: Government
Reference ID: JN -082026-108234
Date Posted: 08/10/2026
Shortcut: http://careers.eliassen.com/u4RRVh
Description:
Hybrid Mostly Remote in New York, NY
Our client is seeking a Junior IT Service Desk Specialist to provide first-level technical support in a Microsoft-based enterprise environment. The specialist will act as the primary point of contact for technical issues, support workstation deployment, and assist with account administration, asset management, and service request fulfillment.
Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $25.00 to $30.00/hr. w2
Responsibilities:
- Serve as the first point of contact for end-user technical support requests.
- Provide Tier 1 support for hardware, software, operating systems, and productivity applications.
- Log, track, and update incidents and service requests through ticket management platforms.
- Troubleshoot connectivity issues involving VPN, wireless, and wired network connections.
- Image, configure, deploy, and support end-user workstations and peripheral devices.
- Support onboarding and offboarding activities, including user account administration and password resets.
- Assist with software deployment, patching, and security update initiatives.
- Maintain and update IT asset and inventory records.
- Support hardware decommissioning and sanitization processes.
- Create and maintain knowledge base articles and technical documentation.
- Contribute to service ticket reporting and operational status updates.
- Participate in team meetings and support continuous service improvement efforts.
Experience Requirements:
- Previous Tier 1 Help Desk or IT Service Desk experience.
- Experience using ticketing systems such as ServiceNow or Jira.
- Experience supporting Windows 11 workstations.
- Experience with workstation imaging, deployment, and configuration.
- Experience managing user accounts within Active Directory.
- Experience supporting government, legal, or highly regulated environments. (Preferred)
- Familiarity with remote support tools such as AnyDesk or TeamViewer. (Preferred)
- Experience with IT asset management and inventory tracking. (Preferred)
- Exposure to enterprise deployment tools such as SmartDeploy or DeployR. (Preferred)
- CompTIA A+, ITIL Foundation, or Microsoft 365 Certified: Fundamentals. (Preferred)
Education Requirements:
- High school diploma or equivalent.
- Associate's or Bachelor's degree in Information Technology or a related field. (Preferred)
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:
· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
· Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.
If you have any indication of fraudulent activity, please contact fraud@eliassen.com.
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Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Eliassen Group’s Affirmative Action Plan (AAP) is available for inspection by any employee or applicant for employment upon request, during normal business hours of Monday through Friday, 8:30am to 5:30pm EST. Interested persons should contact Phaedra Wells at pwells@eliassen.com for assistance. It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Applicants with disabilities that believe they require an accommodation or assistance with a position, please email our HR team at hradmin@eliassen.com. This email inbox is designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Emails sent for other purposes will not receive a response.
Please be advised that a number of fraudulent job postings have been released under the Eliassen Group brand.
Unfortunately, fraudulent job postings can happen. If anyone reaches out to you about an open position connected with Eliassen Group, never provide personal or financial information to anyone who is not clearly associated with Eliassen Group
If anyone seemingly from Eliassen Group has ever requested this personal information in the past or does so in the future, please contact fraud@eliassen.com.
Please ensure that you are working directly with us by confirming the following:
- When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
- Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group, as indicated above