Junior NOC Technician - Overnight in Quincy, MA at Eliassen Group

Date Posted: 11/9/2020

Job Snapshot

  • Employee Type:
    Contract to Hire
  • Location:
    Quincy, MA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    11/9/2020

Job Description

We have an exciting opportunity for a Junior NOC Technician with our industry-leading client in Quincy, MA.
*100% Remote after on-site training

We will accept corp to corp or w2 contractors. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Responsibilities:

  • Remotely troubleshoot managed service-related issues on support calls with Granite customers and/or field technicians
  • Confirm managed device status for varying customers depending on their individual service packages and troubleshoot issues that may be present or arise
  • Professionally, accurately and efficiently handle customer requests including technical and non-technical inquiries to any NOC related services
  • Answer questions regarding services, product features, outages and problems with company provided equipment in a way appropriate to the audience
  • Follow up with customers and internal departments to confirm that issues have been resolved in a timely manner that is satisfactory to the customer.
  • Manage their new and existing ticket queue so that nothing gets ignored or goes unresolved for extended periods of time.
  • Working and reacting to managed services notifications as needed
  • Answer phone calls and work/delegate incoming e-mails as needed and directed by senior member's of the NOC team

Requirements:

  • 1-2 years in a technical support related role
  • Comfortable operating within a command line interface
  • Proven ability to prioritize with a sense of urgency
  • Proven problem-solving skills
  • Ability to Provide a high level of customer support to improve customer experience
  • Ability to use computer and software applications to input and retrieve information
  • Ability to work well independently and in a team environment
Preferred:
  • Understanding of general WAN technologies and their uses
  • Understanding of MPLS network
  • Understanding of MetaSwitch products and troubleshooting
  • Understanding of DMVPN framework
  • CCNA certification or higher
  • Familiarity with SIP/ VoIP troubleshooting
  • Telecommunications industry experience
  • Understanding of the OSI model

Job ID: 346606

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit http://www.eliassen.com.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!