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Junior Service Desk Consultant in Woburn, MA at Eliassen Group

Date Posted: 12/4/2018

Job Snapshot

  • Employee Type:
  • Location:
    Woburn, MA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

We have a great opportunity for a Junior Service Desk Consultant to join our industry-leading client in Woburn.

This position has a great benefit package that includes Medical, Dental and Vision benefits, 401k with company matching, and life insurance for those who qualify.

Responsibilities of the Junior Service Desk Consultant:

  • Troubleshoot and resolve client issues via phone or email
  • Ensure all issues are entered and tracked in the ticketing systems
  • Support various IT requests and incidents; escalate complex issues
  • Adhere to organizational policies and procedures
  • Provide training to clients

Requirements of the Junior Service Desk Consultant:

  • Bachelor's degree in Computer Science or related IT discipline
  • At least 3 years of experience in a service desk/desktop support environment
  • At least 2 years of experience in on-site desktop support
  • Strong technical troubleshooting knowledge: networking, PC hardware, Windows/Mac OS, AD maintenance, IAM
  • Experience in a ticketing system with strong ticket management skills
  • Experience documenting network and desktop environments
  • Experience supporting executive level individuals
  • Ability to collaborate and work effectively in a team setting
  • Ability to establish and build effective working relationships
  • Clear and effective verbal and written communication skills
  • Reliable car/valid drivers license/state-required auto insurance required

Keywords: Junior Service Desk Consultant, Desktop Support Technician, Help Desk

Job ID: 313837

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging nearly 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!