Lead Help Desk Technician in Quantico, VA at Eliassen Group

Date Posted: 2/16/2021

Job Snapshot

  • Employee Type:
    Contract to Hire
  • Location:
    Quantico, VA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Are you a Lead Help Desk Technician interested in supporting a key federal program?

Are you looking to utilize your leadership skills?

If so, we may have the ideal role for you!

Due to federal security contract requirements, applicants must be a United States Citizen with an active Secret clearance and the ability to obtain a TS/SCI clearance.

Responsibilities of the Lead Help Desk Technician:
  • Initiate and resolve service request/problem incidents
  • Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
  • Using problem solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records
  • Route calls to product line specialists, application, or system support specialists
  • Maintain and update records and tracking databases
  • Alert management to recurring problems and patterns of problems
  • Work with system administrators and developers to ensure services/incidents are completed
  • Provide an outstanding customer service experience in a variety of circumstances across all organizational levels
Requirements of the Lead Help Desk Technician:
  • HS Diploma; AAS degree preferred
  • At least 2 years of hands-on IT support experience
  • Security+ required
Key Words: Help Desk, Secret Clearance, IT support, TS/SCI clearance, Military, Hardware, Software, Troubleshooting, Technical Lead

Job ID: 347844

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit http://www.eliassen.com.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!