Lead IT Service Analyst in New Britain, CT at Eliassen Group

Date Posted: 11/8/2018

Job Snapshot

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Job Description

We have an exciting opportunity for a Lead IT Service Analyst to join our industry-leading client in New Britain.

This position has a great benefit package that includes Medical, Dental and Vision benefits, 401k with company matching, and life insurance for those who qualify.

Responsibilities of the Lead IT Service Analyst:

  • Lead and mentor IT Service Operations Team
  • Manage workload of ServiceNow incidents and requests to meet SLA's
  • Lead major incident troubleshooting efforts
  • Monitor and report on application deployments
  • Help to convert SOPs into ServiceNow Knowledge Base
  • Report on trends to IT leadership and key stakeholders
  • Ensure that information is readily available via knowledge base
  • Identify opportunities for automation

Requirements of the Lead IT Service Analyst:

  • Bachelor's degree preferred
  • ITIL v3 Foundation Level
  • At least 5 years of experience managing processes and infrastructure
  • Knowledge of Citrix VDI, XenApp, MS App-V, and SCCM
  • Ability to understand complex systems and processes
  • Excellent organizational and multitasking skills
  • Ability to write technical documentation
  • Ability to work non standard business hours as needed

Keywords: Lead IT Service Analyst, ITIL v3, Citrix VDI, XenApp, MS App-V, SCCM, SLA's, ServiceNow

Job ID: 313070

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging nearly 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit http://www.eliassen.com.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!