Learning Technologies Administrator in Boston, MA at Eliassen Group

Date Posted: 5/30/2019

Job Snapshot

  • Employee Type:
    Contractor
  • Location:
    Boston, MA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    5/30/2019

Job Description

We have an exciting opportunity for a Learning Technologies Administrator with our industry-leading client in Boston.

We will accept corp to corp or w2 contractors. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Responsibilities:

  • Answers all tier II support requests for learning technologies
  • Escalates support requests to both the client's software development teams and third-party vendors,as required, and manages them to resolution
  • Engages with project teams to provide subject matter expertise, assist in development of user stories in alignment with customer use cases and service strategy, and acts as the voice of the customer
  • Manages a backlog of feature requests and defects through regular backlog grooming of applications in the service portfolio
  • Creates, maintains and executes a schedule of configuration changes, validation tasks and maintenance tasks to ensure seamless delivery of the client's academic programs
  • Works within the School’s existing infrastructure to assist in development, testing, and implementing of upgrades
  • Develops and maintains up-to-date documentation for the portfolio
  • Has deep knowledge of current industry trends, staying abreast of changes as they occur in order to provide leadership in that arena for the School
  • Develops strong relationships with faculty, students, support staff, instructional designers, and technical staff to ensure the effective use of tools to enhance learning
  • Participates in the evaluation of other instructional technology tools that might be used to supplement the current environment 
  • As a member of SMTS, s/he may also be tasked with other job responsibilities and projects as needed

Required Education and Skills:

  • 3 years of progressively responsible experience as an application administrator or end of the line support; experience with custom-built products preferred
  • Demonstrated understanding of product management and development principles, as well as the entire Software Development Life Cycle
  • 1-2 years experience with Agile software development, Java web applications, Oracle 12, and Informatica
  • 1-2 years experience with instructional design principles, practices, and/or theories
  • Experience with other instructional technologies such as Adobe Connect, polling systems, and collaboration tools

Additional Required Skills and Abilities:

  • Bachelor's degree in computer science, technology, management information systems, computer engineering, or a similar degree with equivalent related work experience
  • Recent experience with the administration of Kaltura, Canvas, and D2L, preferably in a higher education environment
  • Strong analytical, interpersonal, and communication skills
  • Demonstrates the following interpersonal attributes: adaptable, flexible; uses grace and tact under pressure; unflappable when confronting challenges; resilient; positive outlook and "can-do" attitude; respectful and approachable style 
  • Ability to work effectively with a team
  • Ability to troubleshoot and communicate effectively with faculty and staff with varying degrees of technical knowledge/aptitude
  • Ability to be flexible, open-minded, and comfortable with changing responsibilities and duties as new and additional needs become known
  • Experience with Wind

Job ID: 319741

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit http://www.eliassen.com.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!